Refund policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at viziru.paula@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Please do not send products back without contacting us first, as returns sent without prior authorization may not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or you receive the wrong item. Please include your order number and, where possible, photos or other evidence of the issue so we can evaluate it and provide an appropriate solution.

Exceptions / non-returnable items

Certain items may not be eligible for return, including custom or personalized products, gift cards, and items that cannot be returned for health, hygiene, or safety reasons once opened or used. Please contact us if you have questions about whether a specific product is eligible for return.

Exchanges

If you would like a different item or variant, contact us first. Where appropriate, the simplest option may be to return the original item and place a new order after the return has been accepted.

European Union right of withdrawal

If your order is covered by European Union consumer law, you generally have the right to withdraw from your purchase within 14 days of receiving the goods without giving a reason, subject to applicable exceptions. To exercise this right, contact us within the applicable period. Products should be returned in accordance with the instructions we provide after you contact us.

Return shipping

Unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer. We will provide the appropriate return instructions after your request has been reviewed.

Refunds

We will notify you after your return has been received and inspected and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

If you have any questions about a return or refund, contact us at viziru.paula@gmail.com.