Shipping policy

At Pawvelin, we work to process and ship your order as quickly as possible.

Order Processing

Orders typically require processing before shipment. Processing times may vary depending on the product, supplier, order volume, and destination.

Once your order has been shipped, you will receive shipping confirmation and tracking information when tracking is available.

Shipping Times

Estimated delivery times vary depending on the product, destination, shipping method, carrier, customs processing, and other factors outside our control.

Any delivery timeframe displayed during checkout or provided after purchase is an estimate and is not guaranteed.

Shipping Costs

Shipping charges, where applicable, are calculated and displayed during checkout before you complete your purchase.

Multiple Packages

If your order contains multiple products, items may be fulfilled separately and arrive in different packages or at different times. You will not be charged additional shipping fees after checkout because an order is shipped in multiple packages.

Tracking

Where tracking is available, tracking information will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Delays

Delivery may occasionally be affected by carrier delays, customs processing, severe weather, high shipping volumes, local disruptions, or other circumstances outside our control.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, you receive the wrong product, or you believe your shipment has been lost, please contact us at viziru.paula@gmail.com with your order number and relevant details. Where applicable, photos may help us investigate the issue.

International Orders

International orders may be subject to customs procedures or import requirements depending on the destination. Any applicable charges will be handled in accordance with the information provided at checkout and applicable law.

Contact Us

If you have questions about your shipment or order, contact us at viziru.paula@gmail.com.